Pass ITIL V4 Foundation Certification Exams in First Attempt Easily

ITIL V4 Foundation Certification Practice Test Questions, ITIL V4 Foundation Exam Practice Test Questions

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The ITIL V4 Foundation certificate is part of the AXELOS certification program that covers the ITIL framework and aspects of ITIL best practices. By transitioning from ITIL V3 to ITIL V4, the vendor encourages the potential candidates to learn about the current ITIL processes as well as various areas of service management and IT. ITIL V4 Foundation is an introduction to the ITIL 4 framework, which helps you get its basic understanding and validation.

Certification Requirements

Considering the fact that this is a certification of the Foundation level, you don’t need to meet any strict requirements in order to be able to go for this path. ITIL V4 Foundation can benefit any individual who wants to understand the principles of using ITIL for the enhancement of IT service management and has an interest in it.

Thus, to be able to get this certificate, the only thing you need is to pass one prerequisite exam. And this is possible if you prepare well for it and have an understanding of the main concepts from Agile, Lean, and DevOps and their importance for the business value. You should also understand the ITIL guiding principles, 4 dimensions of Service Management, and ITIL practices.

Prerequisite Exam Overview

The exam that you need to take to be eligible for the ITIL V4 Foundation certification has 40 multiple-choice questions. The allocated time is 1 hour and you will have to give 65% of the correct questions to pass the test. This is about 26 marks or 26 correct answers. The exam can be taken right after you finish the training course with the Accredited Training Organization, or you can use your own methods to prepare and then apply for the test via PeopleCert. It is currently available in different languages, including Italian, French, English, Japanese, German, Polish, Dutch, Spanish, Chinese, and Brazilian Portuguese. The voucher will cost you $150.

If a potential candidate wants to pass the test on the very first try, he/she needs to master the content. And to make it happen, first of all, you should explore the exam topics, which are the following:

• Understanding the Main Concepts of Service Management

  This is the first domain for you to cover that contains the definitions of User, Sponsor, Service, Warranty, Service Management, Customer, and Utility. You should know how to create value with services, such as Utility, Risk, Cost, Organization, Warranty, Outcome, Value, and Outcome. Besides that, it is important to know about service provision, offering, consumption, and relationship management.

• Understanding ITIL Guiding Principles, Adoption of Service Management and Its Adapting

  In this section, you need to learn the guiding principles, their use, interaction, and nature. Also, it is important to be able to explain each principle in detail. Thus, you should know the principles, such as Think & Work Holistically, Focus on Value, Progress Iteratively with the Feedback, Keep It Simple & Practical, Start Where You Are, Optimize & Automate, as well as Collaborate & Promote Visibility.

• Understanding 4 Dimensions of Service Management

  As you can see from the name of the topic, you will need to study the details of service management and its 4 dimensions. These include Partners & Suppliers, Information & Technology, Value Streams & Processes, and Organizations & People.

• Understanding the Components & Purpose of the ITIL Service Value System

  This subject area is not so big, but it covers important information about the ITIL service value system. So, be ready to describe all its features in detail.

• Understanding the Service Value Chain, Its Activities, and Interconnection

  Here, a potential candidate needs to have knowledge of the interconnected nature of the service value chain and how it supports the value streams. You need to pay attention to every value chain activity, including planning, improving, engaging, designing, transitioning, building, delivering, and supporting processes.

• Knowing 15 ITIL Practices, Key Terms, and Their Purposes

  This is one of the biggest parts of the exam content, so you need to prepare with great deliberation while studying. Thus, it is required to know the definitions of IT Asset, Problem, Change, Event, Known Error, Incident, and Configuration Item. The details of practices are diverse, so don’t forget which practices you have already covered and which ones are needed to be learned about. The practices include Supplier Management, Service Level Management, Relationship Management, Service Request Management, and Release Management. In addition, they contain IT Asset Management, Continual Management, Event & Monitoring Management, Service Configuration Management, and Change Control. Also, don’t forget about Service Desk, Deployment Management, Problem Management, Incident Management, and Information Security Management.

• Understanding 7 ITIL Practices

  In the framework of this objective, you will need to explain some of ITIL practices in detail. Therefore, you need to be ready for learning about them a bit more, excluding the ways to fit any of them within the service value chain. It is essential to know about the continual improvement model as well.

Employment and Salary Opportunities

Going for the AXELOS certification program can bring you many new career opportunities even if you are only starting with the ITIL V4 Foundation path. The way you start your journey to success determines how your career will go further. First of all, the vendor offers access to a free one-year subscription to My ITL, which is a subscription program with guidance videos, white papers, and digital badges. Thus, you will be able to show your new certificate to the world by bringing its digital version to your resume on any supported platform. It gives you the opportunity to be noticed by various companies in the industry. This means that you will be able to opt for different job roles, such as an ITIL Problem Manager, a Client Experience Champion, an IT Service Desk Technician, a Business Functional Manager, and so on. This is one of the highest paying certifications, so depending on your position, you can earn an average salary of about $150,000 per annum.

So when looking for preparing, you need ITIL V4 Foundation certification practice test questions and answers, study guide and complete training course to study. Open in Avanset VCE Player & study in real exam environment. However, ITIL V4 Foundation exam practice test questions in VCE format are updated and checked by experts so that you can download ITIL V4 Foundation certification exam practice test questions and answers files in VCE format.